Explorer Eddie Bauer 4.6L

• Automatic transmission
• 115,000 miles

The rear panel plastic trim below the rear hatch window should be identified as a recall, if it not already. The panel easily cracks and a redesign of a better quality material is recommended.

Explorer XLT

• Automatic transmission
• 8,000 miles

Cracked rear trim panel on my wife's Explorer. Just like everyone else's. Vertical crack all the way down. It's a real shame, the car has only 42,000 miles and is in otherwise great shape. Ford dealer told me they would fix it for $400.
I've never considered buying anything but American in the past, but those days are over. For sure, next car will be a Toyota.

Explorer XLT 4.6L

• Automatic transmission
• 79,200 miles

This is one of many complaints on this vehicle. the panel below the rear window cracked into four pieces and is now an eye sore.

Explorer XLT 4.0L V6

• Automatic transmission
• 60,000 miles

Big crack on the rear window panel. pain in the ass to look at it. ford sucks

Explorer

• Automatic transmission
• 104,000 miles

When I saw the crack, I went to my local Ford Dealer to see who I should contact about this problem. I've never had any problems with my Explorer; took excellent care of it; no dents, dings, accidents. The dealer told me I must have slammed the trunk too hard in cold weather. If that were the case, I should have cracks in all four doors (and the hood). They wanted to give me the name of a body shop to have it repaired. I said, NO, this should be Ford's responsibility. I contacted Ford's corporate office, they replied that there's no recall nor is it under warranty and that I would have to pay for the repair. I WILL NOT! THIS WAS NOT SOMETHING THAT I DID! THIS IS POOR WORKMANSHIP! I have had numerous Ford Taurus Station wagons before this Explorer, and have had no problems with them... this is Ford's mistake. I will not buy Ford again!

Explorer Eddie Bauer 4.6L V8

• Automatic transmission
• 87,000 miles

Extremely disappointing to se such a thing as a body panel crack for no apparent reason. It is no doubt poor quality from Fords side. We have taken very well care of our 2002 Explorer when it comes to body as well as scheduled maintenance (I have even refinished the fading door stile panels and flaking roof racks that I know a lot of owners are experiencing problems with). Looking at buying a new family vehicle very soon, Ford is going to loose out on another sale. I recently traded in my 2004 F-150 for a Toyota Tundra due to a failing transmission and differential at only 54K! No understanding or help from Ford on that one either. Again, all services were kept per Ford recommendations. Sorry Ford, but the list of problems is too long for me to even consider you again and who knows where else you're cutting corners? Not for my family - no thanks!

Explorer XLT 4.0L V6

• Automatic transmission
• 119,000 miles

Here is a little link to ford motor company. They would like to know how you feel about there vehicals. Let'em have it. I did.................https://secure.ford.com/footer/contact-ford/contact-us-email?contactMainTopic=VehicleServiceIssues

Explorer Eddie Bauer V8

• Automatic transmission
• 100,000 miles

This plastic body panel under the rear window has CRACKED for the second time.
1/8 inch gap in a vertical crack right under the wiper motor.

Dealer blames my wife for hitting it or slamming the window closed too hard.

Explorer Grey V6

• Automatic transmission
• 40,000 miles

Without any neglect on my part, a crack appeared on the rear tailgate panel directly below the tailgate glass, next to the Ford emblem. I contacted the Ford dealer where I had just purchased the car only 2 months prior to see if Ford would stand behind their product. They told me this is not covered and that I would have to pay over $350 (back in 2004) to have it fixed. I refuse to pay for something that Ford should cover. I choose to drive my Ford with the crack so that "alike" owners will see the same problem and those considering a Ford will see it, too. I see many Fords with the same problem, so it is reasonable to say that there are many of us. I am furious at Ford for not replacing the panels. I would like to see the government hold Ford accountable. As long as they do nothing about this, I will not say anything favorable about my Ford SUV and I refuse to buy a Ford in the future.

Explorer Eddie Bower 3.2L V6

• Automatic transmission
• 49,000 miles

Well a Google search brought me to this site.
I can't believe how many people have this issue.
I have had so many problems with this vehicle that I will never buy a Ford again!
Master Cylinder, Stereo (bad second time), Clicking noise in rear AC (fixed once under warranty and now it is bad again) driver door trim cracked and fell off door (have to replace entire door interior just to fix that issue.
I hardly drive my Ford, I only have 48,000 miles on it. And I take good care of it.
It is a shame that Ford does not care, and you know what? I don't care anymore for Ford.

Explorer Limited V8

• Automatic transmission
• 82,849 miles

Bought the vehicle and it already had a 6" crack on the right side of the tailgate. Ugly, and I'm sure it will get bigger.

Explorer XLT V6

• Automatic transmission
• 48,000 miles

This is the second time I will have to replace the rear panel on the back liftgate of my Explorer because it has cracked. I paid the dealership $200.00 19 months ago and they replaced it with another defective panel. It has cracked again. I have only put 12,000 miles on the vehicle since it was replaced and it is kept under covered parking. The dealership wants another $300.00 to replace it. I pitched a fit and they suggested I call Ford Customer Service. What a joke they are! Their canned response is that the part is only warranted for 12 months so they can't help me. I swear if we spend my tax dollars to bail out the automotive companies, I am going to refuse to pay income taxes! I'd rather go to jail then pay those crooks a red cent!

Explorer XLT 4.0L

• Automatic transmission
• 99,000 miles

I think this sums it up that ford explorers are pieces of sh t , they were supposed to recall the rear on them and they didnt, im glad we had the extended3 year warranty, it probably had about $6000 done to it in that 3 yr time ,including rebuilt transmission, wheel seals , wheel bearing , i had to do 2 myself, chain tensioned for timing chain twice and its bad again, and now the hood paint is no good and all peeling, and amazingly the value of the vehicle isnt work sh*t. i cant get rid of it any how , and now i have the crack below the rear window. ford , your company will fail just like gm is currently.

Explorer Eddie Bauer V*

• Automatic transmission
• 65,000 miles

I'm a used dealer and we have had probably 10 Explorers on our lot since I bought the place. 9 of them have had the large cracks. 1 of those caused the back window to shatter. It is definitely a Ford Issue. They have had issues with the adhesive they used on these and their Expeditions around 2002 and 2003. It is a defect and should be fixed for free by your Ford dealer.

Explorer XL V6 4.0L

• Automatic transmission
• 69,000 miles

Same Problem as all the others. Two cracks 4 inches long on opposites sides of panel just appeared about the same day. Dealer won't touch it. Ford 800 number said they won't pay for it. No wonder your stock price is 1.80.

Explorer XLT V8

• Automatic transmission
• 74,000 miles

Same problem as Everyone Else. I thought this was an isolated case, until I saw another Explorer last week with an identical crack. Now I see there are hundreds of people with this problem. This will be my last Ford!!! I'll look into Dodge or Toyota.

Explorer EB V6

• Automatic transmission
• 60,000 miles

I called Ford HQ to complain about this problem and asked for a recall.
Answer from Ford: They never heard about this problem.
Guess what my next car won't be?

Explorer XLT 4.0L

• Automatic transmission
• 72,000 miles

From what I have seen on various web sites, there must be thousands of cars with this problem. One web site alone had over 400 complaints. I have also been watching for 2002 Explorers, which are easy to spot because the paint on the roof rack is peeling on most of them. There are a lot of cracked rear panels here in Wisconsin. I think, it's time that Ford steps up to the plate and admits that this is more than "an isolated problem".

Explorer 4.8L V8

• Automatic transmission
• 60,000 miles

Same as everyone else. Defective part that should be recalled/repaired. This will be the last FORD that I or anyone else in my family purchases...

Explorer LX V6

• Automatic transmission
• 47,000 miles

with so many people having this same problem, something should be done to fix it!

Explorer XLT V^

• Automatic transmission
• 15,000 miles

Ok I wouldn't have thought too much of this except that like everytime I am in a large parking lot, I see AT LEAST 1 Explorer with the exact same crack on the back panel. Why does the consumer have to pay for these kinds of things when it is clearly a defect? (compared to all the serious safety problems with this car, I guess I shouldn't even complain about this cosmetic one... but it still bugs)

Explorer V6

• Automatic transmission
• 88,000 miles

Noticed several Explorers around town with same problem.

Explorer XLT

• Automatic transmission
• 74,000 miles

glad I found this web site through a friend at work, amazed that so many others had the same problem!!! WHERE IS THE RECALL??

Explorer XLS V6

• Automatic transmission
• 46,000 miles

Seeing that this is a common problem as well as my transmission, etc. I guess I really bought a lemon!

Explorer LX V6

• Automatic transmission
• 99,000 miles

A long crack is visible underneath the back window of my explorer. From closing the back window the pressure (over time) created a small crack. I stopped shutting the back window when I saw the crack. But, the crack has expanded to the biggest size it could be from the constant movement of the vehicle.

Explorer

• Automatic transmission
• 68,000 miles

Add me to the list!! This real panel crack is disgusting! My brother has a body shop, and says he sees these all the time- and that they will crack again because of the defect-
My husband thought i "did something" to make it crack, and I almost believed him (although I couldn't think of anything I did that would make it crack). Then a lady approached me in a parking lot and asked me if my Explorer was a 2002, and she said hers cracked, and that she has been noticing other ones cracked and always tries to talk to the owners to see if they have complained to Ford. She said she has been complaining for a year, but nothing happens in the way of recall. We bought this used from a dealer about a year ago, but it was fine at 56,000 mileage. Can't believe we didn't look it up before purchasing! Had no idea there had been so many problems with the Explorer. We also have continuing issues with cruise control not working all the time.
My husband is a die-hard Ford guy- maybe this will open his eyes...

Explorer XLT 4.0L

• Automatic transmission
• 67,000 miles

It's irritating that I have the worst vehicle in the world. It really hurts resale!! I can't believe that Ford is OK with having this kind of reputation!! Thought I was getting a reliable well-built SUV for over $30000 new. And yes I was stupid enough to pay sticker price for the POS. I've tried to sell it for KBB value but nobody wants to buy a vehicle with the kind of reputation that the 2002 Exploder has. YES my rear panel did crack and the only reason I got it replaced was to resale the thing...AND here I am stuck with it 3 years later. I feel fortunate to have made it as long as I have on the transmission it has. The thing clunks between gears now and will only go back into park if I wiggle the shifter. It's only a matter of time and I'll be dishing out $$ for that issue. I WILL NEVER PURCHASE OR RECOMMEND A FORD TO ANYONE EVER AGAIN!
If you're considering purchasing an Explorer, consider this... Every issue in the complaint list on AutoBeef about 02 Explorers will happen to your Explorer... It's just a matter of when... And Ford isn't making an effort to rectify any of them.
Should have went with my instincts when I test drove it for the first time in 2002 - I should have purchased a Toyota 4-Runner instead. I will not make the mistake again.

Explorer Eddie Bauer 4.6L V8

• Automatic transmission
• 140,000 miles

Same complaint as everyone else. The plastic beneath the rear window cracked, almost all the way from top to bottom. Poor manufacturing by Ford. Although, compared to the other problems this car has, this problem isn't even that bad.

Explorer XLT 4.0L

• Automatic transmission
• 97,000 miles

this explorer has been nothing but trouble. this car has been parked in side all the time when not in use. the crack is very ugle. runs most of the way across the back glass hatch. started with a scratch then a full blow crack. ford has really let me down with this suv.

Explorer 4.0L

• Automatic transmission
• 60,000 miles

definitely a quality & design issue. Shame on you, Ford.

Explorer XLS 3.2L V6

• Automatic transmission
• 100,602 miles

I too along with having to replace the transmission this week and not having working reverse lights have a completely cracked back panel. I live in central Texas and it just seems that within the last year, that back panel is cracked from the right to the left side of the vehicle. After dropping as much as I am for my EGR censor (sp), and fixing my reverse light problem (that isn't fuse related)... along with my lovely 2k transmission job... I believe I'll live with this and the lovely clear coat missing on plastic pieces and the rusting luggage rack.

Explorer XLT V6

• Automatic transmission
• 50,000 miles

I'm so glad that I found this site. I was really really annoyed when I found the first crack on my truck. And then a year later...I got another crack. When I tried taking it in they told me it would be $450 to fix. Hell if I was paying $450 for it to happen again. And sure enough a year later approx 14 inches from the other crack, we got another. I called Ford and bitched many many times and they never did a dang thing. Nothing like getting a nice vehicle and then it looking like sh*t, because of nothing you did.

Explorer Crack Panel

• Automatic transmission
• 80,000 miles

Ford should step up and have this fix. The Ford place I took my Explorer told me it happens when it gets cold. They also told me they wouldn't fix it unless I paid for it. It's a defect Ford should take care of it. I won't buy another one.

Explorer XLS V6

• Automatic transmission
• 48,000 miles

Add me to the list with the crack tail gate below the window,,i will never again buy an american car again,,best car i ever owned was a 1994 Maxima which i bought new and put over 200,000 miles on changed the timing chain once around 100,000 which was my option plus the car got 30 miles per gallon on the road,,,,"Ford Never Again"

Explorer XLT V6

• Automatic transmission
• 32,000 miles

1st time mechanic played stupid and said never seen that happen before. This time same dealership but different mechanic tells me oh never heard of it happening a 2nd time and you will have to pay for the whole repair yourself this time your extended warranty won't cover it.

Explorer XLT V6

• Automatic transmission
• 28,000 miles

They need to recognize the problem and either dish money out for each time it happens or fix it for free each time.

Explorer XLT 4.0L

• Automatic transmission
• 94,371 miles

Car was sent to dealer for recall for rear door hinge. After a month or so notice the crack in the black panel below window and later the door ajar light keeps coming on and the interior lights start blinking while driving. Very annoying. Should not have brought it to dealer for recall.

Explorer LX

• Automatic transmission
• 56,000 miles

I called The Ford Company to make a complaint and they informed me since it was a small amount of people it was not consider a defect.

Explorer XLT 3.0L V6

• Automatic transmission
• 90,000 miles

I have seen dozens of Ford Explorers with the same cracked panel below the rear window. This is a defect that Ford should pay for.

Explorer

• 30,000 miles

The tailgate has split under the window. This is requiring body shop work.

Explorer XLT 4.0L V6

• Automatic transmission
• 93,000 miles

Thought this may be an isolated event but apparently not. All of sudden the crack appeared for no reason. Noticed another Explorer with the same type crack the other day while driving to work. Hello Ford, do you not care about repeat customers. Appreciate the hinge recall; how about the same on this part too. P.S. Transmission failed this month. What's next? Goodbye to this person being a repeat customer Ford.

Explorer XLT 4.0L V6

• Automatic transmission
• 105,000 miles

Well as i was also told by the dealer I had bought it from, they had replaced once they got it off a trade in...it as I bought the car pre-used...So this is the second time it happened in the life of the car, and as I recall i noticed it after a cold night, as I was afraid it was going to happen from known instances....One of my friends also has the same problem, but doesn't have the time or money to have it fixed...its just an inconvenience as well as looks bad...

Explorer LTD 4.0L V6

• Automatic transmission
• 46,000 miles

click to see larger images

Complaint Photos

Explorer XLT 4.0L V6Automatic transmission 46,000 miles
This problem is possibly due to the original recall for the hinges. The tailgate closes but has regularly signaled a double beep as if there was a door ajar. I just barely noticed the crack and haven't tried to see if the dealer or Ford will repair it at their cost. This is the forth Ford product that I've bought new from my Ford dealer I hope they will make it good. If a new Ford Vehicle is their recommendation well can you say "Body by Fisher" as in Chevrolet. I saw a number for a Ford staffer named Lynn Buckman 313-845-6232, maybe I'll check with her to see if anything has changed Ford's position on this problem. Starting a class action lawsuit may not be a bad idea as someone suggested. I agree that their is enough evidence that would point to a defective part. What a bummer. My explorer looks new and with 46K miles is hardly used up and abused.

Explorer XLT 4.0L V6

• Automatic transmission
• 76,000 miles

This problem is possibly due to the original recall that epoxied the hinges. The tailgate did not have correct closure since that date slightly skewed. This led to the torsional loading of the tailgate which put mechanical stress on the part. After awhile the stresses built up until the plastic part failed. I first tried to get the local Ford dealership to fix this problem, they would not. I then voiced my complaint to Ford Customer Service through their website, they suggested that I look for a new Ford Vehicle and would not repair it either. I then sent a return email and copied several Corporate officials. I received a call from a Ford staffer named Lynn Buckman 313-845-6232. Call her daily she would appreciate hearing from other people who have this issue. She said they would look into it . They have since told me that there is nothing they will do for me. Not only does this make no sense as they are struggling to get customers they are running off those who have purchased their vehicles. I am interested in starting a class action lawsuit. I believe we could show enough evidence that would point to a defective part.

Explorer XLT V6

• Automatic transmission
• 90,000 miles

Crack just appeared one morning, after a cold night. If this is a common problem, as it appears, then Ford needs to take care of this.

Explorer XS V6

• Automatic transmission
• 58,000 miles

I've seen a lot of Fords with this problem. I am a ford person. I am usually satisfied but I've owned a 2000 and a 2002 and both have had problems. Looking pretty bad on ford products.

Explorer Eddie Bauer V6

• Automatic transmission
• 90,000 miles

Yet another complaint. I came online today to see if this is a recall! What a shock to see so many people with the same problem we have. I've never bought a Ford prior to this one and let me say for the record I never will again!
I cannot absorb the expense of this repair at this time and feel upset everytime I get into this vehicle looking this way. I take meticulous care of my vehicles and feel it's such a shame Ford cannot stand behind it's consumer to fix a problem such as this one!
Thank you to every other victim of Ford's neglect for writing in! It would be great if we could do something about this!

Explorer LE

• 36,000 miles

Suggestions on how to fix? Does anyone know how that panels held onto the window? Double sided tape

Explorer XLT 4.6L

• Automatic transmission
• 110,000 miles

What really bites is that I have spent alot of money on a custom paint job & pin stripping And now I have a big crack in the back.

Explorer XLT V6

• Automatic transmission
• 90,000 miles

What the F*** is wrong with FORD, they use to be so great about service and taking care of there loyal customers, now they won't fix an obvious defect that probably 50% of their explorers have, most people here as well as I probably won't buy another vehicle from a company that won't stand behind their product. Sorry FORD but it's your fault, no wonder your stock price is $7.00, I guess it's time to look at Chevy's or Japanese trucks. Thanks for nothing FORD!!!

Explorer XL V6

• Automatic transmission
• 60,000 miles

02 Crack on hatchback panel under rear window, I can't believe how many other people have had this problem. I was quoted $300 to get it fixed by Ford. I'm glad I didn't do it. Especially if everyone is saying that the problem recurs. I'm going to wait till Ford has a recall on the hatchback cracks, instead handing Ford $300 + . I'm glad I Googled this problem and found this site.

Explorer Eddie Bauer V8

• Automatic transmission
• 85,000 miles

I don't know who the idiot(s) were who designed this back door, but this about the 5th time I've had to have it repaired. The hinges on the glass needed to be replaced, I replaced the struts, the open/closed sensor doesn't work and now this! I love my truck, but the rear door is a piece of crap.

Explorer V6

• Automatic transmission
• 98,000 miles

My Explorer is is great shape and I have taken good care of it. I noticed a crack on the panel just below the rear panel several days ago and I could not determine how in the world it occurred. I was in the parking lot and saw another explorer with a crack in the very same place the next day. About a week later I noticed another explorer on the hwy with a crack as well. Now, since I can't help but focus I have seen a total of four explorers with the same issue. This is pitiful Ford, you should issue a recall and make things right!

Explorer Eddie Bauer 4.6L V8

• Automatic transmission
• 85,000 miles

I noticed my rear hatch back panel had a significant crack in it. As I read the complaints from other customers I see that this can be a real danger to myself and my small children because the rear window itself can dislodge from the panel and hurt them. WoW! Recall this ASAP before someone gets hurt!

Explorer XLT

• Automatic transmission
• 90,000 miles

Add me to the list of people with a cracked piece of fiberglass below read windshield. I didn't even realize there was a recall on the windshield/hinges....... perhaps they will replace the fiberglass when I have the recall issue taken care of. But from what I've read here, I won't hold my breath.

Explorer

• Automatic transmission
• 100,000 miles

I was very upset to see that there is so many people out there with this same problem . I can't believe that one of our oldest auto manufacturers will not stand behind it's product and step up to fix the problem. Please won't somebody step up,or is it just ok to f#ck us over?

Explorer LS V6

• Automatic transmission
• 64,500 miles

click to see larger images

Complaint Photos

Well, it does and it doesn't make me feel any better to see so many other complaints about the exact same defect. I was at the carwash the other day when the dryer blew half of my rear panel off my glass lift gate. I, also had the rear glass replaced ONLY AFTER having the hydraulic arm pop off multiple times and having the entire rear windshield shatter on me when I tried to close it one night and the "fixed" hydraulic popped off again. After that happened I asked them if they were sure there wasn't a recall on the lift gate, and they replied "no". After getting a new rear window, about a year later I was closing the window when the entire thing came off the hinges and I was standing in the parking lot holding my rear glass window. The only thing connecting it to the car was the electrical wires going to the brake light. That's when the hinge recall came out and I got that fixed as well. Here it is a few short years later and now my rear appliqué has come off. I have not even called Ford yet, but the estimate at the dealership is over $700. After reading all of these complaints, I see that I'm going to have very little luck getting them to pay for any of it. WHAT CAN WE DO ABOUT THIS????

Explorer LS

• Automatic transmission
• 65,000 miles

With this many complaints about the trim cracking and falling off, I urge every one of you to click on the link below and file a complaint with the NHTSA. This is the government agency responsible for investigating defects and issuing recalls or forcing the manufacturer to issue a recall. If they were to get this many complaints I feel certain they would begin an investigation.

Via the Internet. You may electronically submit your complaint to the NHTSA by visiting:
http://www-odi.nhtsa.dot.gov/ivoq/.

Explorer XLT V6

• Automatic transmission
• 90,000 miles

Could not figure out what happened, then started noticing other explorers had the same problem. What is up with Ford?

Explorer 3.2L V6

• Automatic transmission
• 90,000 miles

Problems with this Explorer over my three years of ownership include:
-Window motors needed replaced,
-Cracked rear panel,
-All wheel bearings have required replacement,
-4WD Sensor Issue causing pulsing when accelerating,
-New tires, breaks, etc.

Explorer

• Automatic transmission
• 50,000 miles

Same issue as above only half my panel fell off. It was never real secure .. now I know why.

Recall

Explorer

• Automatic transmission
• 70,000 miles

"Hey Ford, take your Crack Back"....that would be a great sticker to put next to the
crack on our 2002 Ford Explorer and all the others we see on the road with the same problem. It has become almost a game now "There is a Ford Explorer!, does that one have a crack?". With this problem being so obvious, one would think Ford "Built Ford Tough" would try and stand up to its slogan, but this is just a small problem compared to the transmission, which they also would not own up to...I am still working on a good sticker slogan for that problem.

Explorer V6

• Automatic transmission
• 113,000 miles

I have seen another Ford the same model as mine with the same crack. FORD should have already been fixing these!!!

Explorer XLT V8

• Automatic transmission
• 30,050 miles

This crack is a defect and must be fixed by Ford! If you search the 2002 Explorers
complaint listing there are over 100 complaints with the same rear crack!!! This is
a major issue that needs to be investigated by Ford.

Explorer XLT V8

• Automatic transmission
• 150,000 miles

Like so many others who have a 2002 Explorer, mine also has the crack under the back window. This is my 4th Explorer and because of the multiple problems this specific car has and because of Ford's refusal to help, it is my last. My multiple problems: CD player, air flow of heater, 4x4 not engaging, air bag light, check engine light, transmission, sun visor, and of course the lovely crack below the back window that goes all the way from glass to bottom of that section of the car. I'm not fixing it, because as I have seen in too many reports that the problem reoccurs after having it fixed.

Explorer XLT V6

• Automatic transmission
• 116,196 miles

Like a lot of others, the panel below the rear window cracked.

Explorer XLT V6

• Automatic transmission
• 95,000 miles

It is embarrassing because my truck look fairly new, and to see a crack in the hatch. At first I thought someone had broken into it, so I had a mechanic to take a look at it and say that is a default in the real panel. Just the other day I seen the exact same truck with the same problem I tried to get there attention but I was unsuccessful.

Explorer XLT 4.0L

• Automatic transmission
• 100,000 miles

the crack is very large. This is obviously a design or material defect Ford should definitely cover this repair. I am having multiple problems with this vehicle and seriously doubt I will buy another Ford product. new or used

Explorer XLT V6

• Automatic transmission
• 69,000 miles

The panel below the rear window on my Explorer has a crack that starts right below the window and goes through and under the FORD decal. There is another one one each side that is smaller. It is about 1/8 inch wide and almost 12 inches long. It has progressively gotten longer since the weather has gotten cooler this winter. I noticed it after washing it just before winter set in. I have had the hatch recall fixed twice and I still have problems with it, this is really upsetting to see that everyone else is having this problem as well. This is my second Explorer and I said I would never own anything else, I am beginning to think I may need to rethink and go back to Chevy's.

Explorer XLT 4.0L V6

• Automatic transmission
• 103,000 miles

Ill join this club too along with the transmission club. Mine cracked vertically from top to bottom!!!

Explorer XLT

• Automatic transmission
• 95,000 miles

I dont think I will ever buy a ford again. The check engine light came on for no reason the abs light came on, the air bag light is on not sure why no accidents in this vehicle and so many problems. The gas gauge chooses not to work in cold weather. And now it acts like the transmission is going out. To top it all off the heater started making a popping noise and went out yesterday. What else could possibly go wrong?

Explorer XLS V6

• Automatic transmission
• 51,500 miles

Just wanted to add to the rest of the collection on this site. I feel that Ford should step up to the plate and fix the problem.

Explorer V6

• Automatic transmission
• 56,639 miles

My Explorer had been sitting in the driveway - no one near it. Temperatures had been cold but nothing extreme - when I noticed that the back panel was cracked. This vehicle has been cared for like a family member - it has been my big, green baby. I'm on my second Ford Explorer - loved them until Ford refused to agree that this was a major recall problem with the Explorers. I barely had more than 50,000 miles on it when this happened. With this many complaints and for all the ones that I see in the parking lots that go unreported, it's definitely a problem Ford should admit is a defect. I don't like it when companies refuse to listen to their good customers, so guess who is not buying anymore Explorers!

Explorer Limited 4.6L V8

• Automatic transmission
• 70,000 miles

My panel below the rear window cracked. My brother has had this happen twice on his 2002 Explorer, and my cousin had it happen on her 2002 Explorer. This is obviously a defect from Ford and needs to be corrected.

Explorer XLS 4.0L

• Automatic transmission
• 76,000 miles

Well with the cold weather came appearance of the second complete 5" crack across the panel on the rear lift gate. I was sitting in the truck waiting on it to warm up on vacation in Illinois and "pop" I i got out to make sure somebody hadn't thrown something at the car and that is how crack # 2 appeared. The temperature was cold, but come on... I sure am glad that I never paid to have the first crack fixed, because I would have been really upset if I had to pay to fix it again. Since the first crack appeared last year I have seen so many Explorers with this problem it just makes me sick to see it happening to everyone else too and Ford doing nothing.

Explorer Eddie Bauer 4.0L V6

• Automatic transmission
• 69,887 miles

Like a lot of others, the panel below the rear window cracked. It goes vertical about an inch, then horizontal for about 6 inches, then vertical about an inch again. Now having seen this website, it irritates me that Ford refuses to accept responsibility for their poor quality. I thought it was odd that the dealer had 3 of these in stock. Unfortunately, this was the first (and by far the least expensive) of my problems with this Ford. Also have transmission problems and problems with the hubs. Never buying a Ford again. It's too bad they don't stand behind their product, because I actually like the vehicle (minus the problems), but Ford REFUSES to admit to known problems with their vehicles.

Explorer XLS 4.0L V6

• Automatic transmission
• 97,000 miles

I have been awaiting this problem to arise as I have read about it here often enough. One cold winter morning there it was a crack running the length of the rear plastic piece under the rear hatch. Took it in $400 and 2 days later and 2 days without my car. The way Ford has ignored the myriad of problems with this model is what irks me more than anything. because I do like my Explorer but more-so I despise bad customer care and for that I say Sayonara Ford I am going Japanese.

Explorer Eddie Bauer

• Automatic transmission
• 54,000 miles

Panel below the rear window cracked twice with about 1/8" crack running up and down. First crack about a year ago in the winter but dealer said no recall had been issued and is not a safety issue. Second crack occurred about 4 months ago in the winter. Estimated cost to fix it about $350.00. This is the last Ford product I will buy. Thanks for the memories; Good Bye Ford...

Explorer Eddie Bauer 3.2L V6

• Automatic transmission
• 59,000 miles

We have taken excellent care of this vehicle which we feel was quite expensive, then we see this... This vehicle is in excellent condition, except this crack....

Explorer XLT V6

• Automatic transmission
• 70,000 miles

I was amazed to see that crack when I return back home from my business trip and I asked my wife about it and she didn't know it either. It's a very obvious crack which runs through the panel just below the rear window. I'm so mad and want the FORD company to fix the problem. Only 4 months ago.I had the automatic transmission problem and and now this.
God save the FORD.

Explorer XLT 4.0L V6

• Automatic transmission
• 41,000 miles

I have two cracks below the back window. One came after the recall on the glass the other was about four months later. I filled them in with black caulking so they won't leak.
Ford seems to fix thing half way while under warranty then is willing to fix it correctly when you have to pay.I also had a door open sensor go bad. Ford taped it worked for a couple of months then went off again and it trips your alarm. I finally replaced it myself. Now no problem.

Explorer ES 3.2L V6

• Automatic transmission
• 135,000 miles

Called Ford and was told it's not a recall issue, go to my local dealer and have them fix it on my dime,,,,they would note it on my records in case later on they feel they should compensate me ,,,,,,,,,emailed Ford and was told that they already told me they wouldn't pay for it,,,at least they have a good data base!

Explorer V6

• Automatic transmission
• 69,000 miles

Washed my car today and found this nasty crack from top to bottom under the rear glass about two inches from the emblem. Everybody says it's Fords Butt crack from behind. Don't know how to replace and they say Ford won't replaced it. Don't know what to do. I never did anything to crack it. It is winter time and I suppose the cold wet climate did it. Ford should do something about it like pay for the repairs. Some has said they have replaced two or three times. It is not cheap to replace, so I will call Ford tomorrow and bitch and see what happens.

Explorer XLS V6

• Automatic transmission
• 108,151 miles

click to see larger images

Complaint Photos

I'm adding my complaint about the cracked panel on the rear door under the window.
I discover it after really cold night. At first I though someone hit door in a parking lot,
but there was no scratches or a dent. Then, I looked up information no the web concerning a possible recall or additional help to get it fixed, Now I understand that
it very well may come out of my pocket. Next, I'm going to call the dealer. Ford really
should pay for this repair......

Explorer Eddie Bauer 4.0L V6

• Automatic transmission
• 112,500 miles

I just found this crack today after having my car washed ... weather was extremely cold last week but I don't recall even opening the liftgate window. After doing a Google search and seeing all the others with the same issue I know it's a defect just like my 3rd gear transmission problem that I had to have fixed 18 months ago ... also well known and Ford sitting on it. I'll go to my dealer tomorrow but don't expect any will be done to correct it. I come from a Ford family and I've had 4 Fords out of 7 autos in my lifetime and I have to agree with all the other disillusioned owners ... I won't have another.

Explorer XLT V6

• Automatic transmission
• 99,000 miles

I discovered a vertical crack the entire length of the rear plastic panel directly below
the glass. Actually I thought my car had been hit or vandalized. After
making a police report and taking my car to a Ford dealership for an estimate,
I found out this has been a reoccurring problem with the Explorer's back panel. The Ford dealership indicated that it is believed that it has to do with the glass is
epoxied to the back panel. Over time, the expansion and contraction of cold and heat to the glass puts stress on the the panel and cracks it. Ford said they have seen more cracks on the right side of the panel. Ford indicated that replacement is covered if the owner has a current bumper-to-bumper warranty. This is obviously a defect and the owner should not have to pay a cent for replacement. The responsibility is Ford's. They know it is a defect, however unless it's a safety issue and someone dies, they'll sit on this regardless of the number of complaints that accumulate. In the meanwhile, I am replacing the defective/damage panel to avoid additional damages from rain and
snow. If I don't and something else is affected, Ford will tell me that it isn't their responsibility, as well! Once it's replaced, I am selling it and will not buy another
Ford. It's no wonder more and more Americans are buying Toyota and Honda.
This really ticks me off, since it will cost me the inconvenience of one day without a vehicle and approximately $450.00!

Explorer XLT 4.0L, V6

• Automatic transmission
• 60,350 miles

I bought this car used this past Thursday, January 24, 2008 and the next day I
noticed this crack on the panel underneath the rear hatch window. I took it back to
the dealer and he said he would try to get it fixed but not to expect it. I went on line
trying to find the part and ended up finding a website, www.autoforum.com where I
found there have been many complaints about this same problem. Some people
have had the panel replaced and the same thing happens. It is definitely a design
defect or better yet a material defect. It seems that extremely cold weather causes
the plastic to expand or contract which causes the crack. People have tried to get
Ford to fix their problem but most were not fixed by Ford. One person had his fixed
with the Ford Assistance Program, he paid $100 and Ford paid the rest. Another
person suggested removing the panel adding something to the back side of the
panel (epoxy?). For the moment I think I'm going to get some clear outside window
caulking to stop it up so water won't get in and make it worse until I can figure out
how I am going to handle the problem.

Explorer XLT 4.0L

• Automatic transmission
• 118,311 miles

I was getting ready to put some groceries in the rear of my Ford Explorer when I noticed that there was a long crack going from the tailgate window to the lower tailgate.

Explorer XL V6

• Automatic transmission
• 75,000 miles

After reading all the complaints about this exact same problem, I feel that Ford should be fixing this. How awful.

Explorer

• Automatic transmission
• 80,000 miles

Same problem as everyone else. Thought you might be interested in Ford's response to this. Sounds like Alfred E. Newman with "What, me worry?"

And Ford wonders why people aren't buying their cars and SUV's anymore. Here is their response.

"Dear Jim,

We have reviewed your situation, and there are no warranties, recalls or customer satisfaction programs on your vehicle that would provide assistance for this repair.

On the other hand, your vehicle is involved in a customer satisfaction program. Please contact your Ford or Lincoln-Mercury dealership right away to schedule an appointment to complete the work.

Vehicle Identification Number: 1FMD............. Program Number: 02M01 Part Name: tube-mounted EGR Pressure Sensor

Sincerely,
Al
Customer Relationship Center
Ford Motor Company

For online support visit us at: www.customersaskford.com which contains answers to frequently asked questions and links to other key product and service information."

Notice "Al" did not give his last name. Maybe it's Newman. If you want to tell "Al" what you think, you can email "Al" at crcfmc@ford.com. Strange it does not match any of "Al's" initials, even though he only gave me 1. Oh, I guess "crcfmc" stands for "Customer Response Center
Ford Motor Company". No, it couldn't mean that, they have no valid response for an obvious factory defect that they refuse to acknowledge. Give "Al" a shot, and see if you can do any better than me......

Explorer XLT V6

• Automatic transmission
• 85,700 miles

I have had this car for 5 years! Couldn't believe it when I went to get groceries out of the back. There was a long crack on the right side of the car extending from the window all the way down the rear. At first I thought someone hit me, but there were no marks. I was so mad. We had a very cold week, so I thought maybe it was something to do with that. By luck, got on the internet to see if anyone had an idea about this. Could not believe the amount of complaints with people who had very similar stories. Talked to the local Ford dealership and she said that she had heard of some cases like this, but there was not a recall on it. What no recall! Look at all of these complaints. Ford should help pay for this. This is not a cheap fix. Close to $400. I am going to complain to Ford some more. This just doesn't seem right, if everyone is having this problem.

Explorer XLT V6

• Automatic transmission
• 81,000 miles

I noticed the rear panel crack yesterday morning as I was loading up my golf clubs. I ran some web searches today to investigate and cannot believe how many other complaints there are on this 2002 Explorer model. Aside from the reported rear panel cracks, there are so many other complaints.

I'm going to get rid of this car ASAP before it completely falls apart on me. This is the last time I ever buy an American made car. I can see why Toyota and Honda lead the world in sales.

Explorer Eddie Bauer 4.0L V6

• Automatic transmission
• 75,000 miles

Yet another Ford Explorer with this issue. When will Ford wake up and realize that this is a design flaw? I have yet to go to my dealership, but based on comments here, it will be a waste of time unless I cough up several hundred $$'s. The time is now for a class action law suit to force Ford into doing what any good company would do under the circumstances. Is it any wonder that Ford is going down the toilet ??? I've owned a number of Ford's, but my next purchase will most definitely NOT be a Ford!

Explorer XLT V6

• Automatic transmission
• 65,000 miles

I noticed the crack when I went outside to drive my other vehicle. Maybe it's the cold weather that caused it to crack...it's been -20F here in northern Wisconsin lately...but hey, we always get a stretch of extreme cold. The vehicle hasn't been driven in 3 days, nor have the doors or back window been opened, so it can't be anything to do with movement in this cold weather. It was just cracked. Frustrating.

Explorer V6

• Automatic transmission
• 75,000 miles

I can't believe Ford didn't issue a recall for the back tailgate panel. I'm not sure what happens when the thing cracks from top to bottom. does it fall off?

Explorer XLT V6

• Automatic transmission
• 50,000 miles

My 2002 Ford explorer has not 1 but 2 cracks on the plastic molding below rear window.Ford needs to do something about this.

Explorer XLT 4.0L V6

• Automatic transmission
• 69,987 miles

I CAN'T BELIEVE THAT FORD HAS RECALLED AND FIX THE PROBLEM WITH THE LIFTGATE PLASTIC PANEL CRACKING. I CUT MY HAND ON IT IN THE DARK AND HAD TO TAPE IT UP SO MY CHILDREN WON'T GET HURT. I CALLED MY DEALER AND ALSO PUT IN A COMPLAINT TO FORD'S CUSTOMER SERVICE AFTER THEY BOTH SAID THEY WOULDN'T COVER IT. I TOLD THEM I HAVE BEEN BUYING FORDS FOR YEARS, AND THEY CAN TELL THAT I HAVE, BUT STILL THEY DON'T SEEM TO CARE. IF THEY DON'T RECALL AND FIX THIS PROBLEM BY SPRING AND I HAVE TO PAY TO FIX IT WE WON'T BE BUYING THAT NEW FORD IN THE SPRING. I WILL BE SWITCHING TO SOME OTHER CAR MAKER. CAN SOMEONE SEND ME THE NTSB ADDRESS TO FILE A COMPLAINT, MAYBE WHEN THEY KNOW PEOPLE ARE GETTING CUT BY THESE CRACKED PANELS THEY WILL HAVE TO RECALL THEM.THANKS AND GOOD LOOK TO ALL. "GO PAT'S"

Explorer XLT 4.0L

• Automatic transmission
• 100,000 miles

This happened the first time it got really cold last year. When it is hot outside, the plastic expands and you can hardly see it. I have researched, and there are no recalls, and I refuse to pay and have it fixed. Luckily, I have had no paint issues, just the crack.
I feel it is amazing how Ford can just ignore this problem and act as though it does not exist. I have had several conversations with strangers and their explorers with the exact same issue and they all feel the same as me. IRATE!!!

Explorer Eddie Bauer Edition V8

• Automatic transmission
• 51,260 miles

Just purchased the car a few months ago from a local dealer. Got up today did some running around and later that day went to open the back door and noticed a crack in the panel. The panel right above the glass window, the crack is a 1/8 of a inch all the way down. Come to find out that this is a ongoing problem that many owners are battling. This is not an inexpensive fix it cost hundreds of dollars to repair or replace. We just made are second payment on the car and have a five year loan. We don't know what to expect next that could go wrong. This should be a repair that should be paid for through the manufacturer of the car since this is nothing we've done, it's a defect.

Explorer Limited V8

• Automatic transmission
• 79,000 miles

click to see larger images

Complaint Photos

I couldn't believe my eyes when I saw the crack yesterday. I looked for malicious damage marks but could find none. I have not yet pursued getting it fixed by Ford yet but definitely plan to start tomorrow (1/8/08). This is the first problem I have had with the vehicle. It has been a very solid SUV for me with no other complaints. I bought it used (19,000 miles) and pull a boat and camper with it(it has the towing package).

Explorer V6

• Automatic transmission
• 68,000 miles

The crack occurred last winter and was probably caused by the cold and should be repaired by Ford since its clearly a defect.

Explorer XLT

• Automatic transmission
• 74,000 miles

When we bought this used vehicle we thought this crack was from previous owner neglect. But after reading the long list of the same problem i think its time for ford to buck up and admit its their problem.

Explorer ES 6.0L

• Automatic transmission
• 75,000 miles

I has seen 5 other explorer with the same problem. Ford should pay for cars to be fixed

Explorer

• Automatic transmission
• 38,000 miles

Plastic panel below rear window cracked for no good reason. Night before no crack, next morning found crack of about 1/8" to 1/4" all the way through plastic from top to bottom near FORD logo. Yes, It was cold that night. If it's true that the glass is glued to the plastic, one would think the expanding and contracting due to weather changes is the cause. I have not taken it in to be fixed yet and probably will not fix it if I have to pay for it. I will just advertise on the back of my suv, like someone suggested: FORD'S FAMOUS BUTT CRACK!!

Explorer

• Automatic transmission
• 22,000 miles

Noticed a small crack in the rear panel of my Explorer in November of 2007. Since November this crack has grown into a full length panel crack. This occurred by no fault of mine. After finding this site and reading all these complaints, I would like to know why Ford has not had a recall. Obviously, this has to be a factory default!

Explorer LT V6

• Automatic transmission
• 58,000 miles